Return, Exchange & Refund Policy – Lflora

At Lflora, we aim to ensure your satisfaction with every purchase. This policy outlines the conditions for returns, exchanges, and refunds.

Eligibility for Returns/Refunds

You may request a return, exchange, or refund within 7 days of delivery if:

Wrong item was delivered
Product is damaged or defective
Item was not received within the expected delivery time
Other agreed cases approved by Lflora
Change of mind (only if mentioned in product listing and limited to one request)

Return Conditions

To qualify for a return:

  • Items must be unused and in original packaging
  • Tags and accessories must be intact
  • Proof of purchase is required
  • Requests made after 7 days will not be accepted

Certain items are non-returnable, including:

  • Perishable goods (food, beverages, flowers once used)
  • Personal care or hygiene items
  • Undergarments and digital products

Shipping Costs

  • If the product is wrong, damaged, or defective: Lflora covers return shipping
  • For change of mind: customer bears all shipping costs

Refund Process

  • Refunds are processed within 7 working days after approval
  • Refunds are issued via the original payment method
  • Processing time may vary depending on your bank or payment provider

Exchange Policy

  • Exchanges are allowed after product inspection and approval
  • If replacement is unavailable, customers may choose:
    • Refund
    • Wait for restock
    • Select another product of equal value

Important Notes

  • Lflora reserves the right to reject claims if conditions are not met
  • Certain products may be marked as non-refundable or non-exchangeable
  • In special cases, Lflora may approve exceptions at its discretion

Contact Us

For return, exchange, or refund assistance, contact us at: Ifloranaturalflowers@gmail.com or call us at +971 54 334 3332